Provider organizations are finding that full revenue cycle outsourcing is not meeting expectations, according to a new market report from KLAS.
For the report “Outsourced Revenue Cycle Services 2019,” KLAS spoke to 140 provider organizations using either revenue cycle outsourcing or extended business office services to identify the vendors delivering the most value.
Of the respondents using revenue cycle outsourcing, one-third said they would not purchase their vendor’s services again, and an even larger number reported dissatisfaction with their vendor’s full revenue cycle outsourcing product.
Source: Third of Providers Regret Revenue Cycle Outsourcing Purchase